Privacy policy
Thornbury House is proud of our ongoing commitment to responsibly manage and treat with the utmost respect and confidentiality any individual information collected during the course of our dealings with our customers. We value the trust our customers have placed in us in providing any personal information, and limit the collection and use to maintain a superior level of service to our customers.
Purpose of this Policy
This policy outlines:
- what personal information we collect and how it is collected during the course of running our business;
- what we do with any personal information received; and,
- how we ensure that this information is treated in accordance with the requirements of the Privacy Act.
Information Collected
At all times there is no obligation for our customers to provide us with personal information - unless it is a necessary requirement to fulfil an order or to provide another customer service function.
Customer delivery and contact details are stored and purchase history details may also be collected.
This information may be collected from our website.
Use of Information Collected
All information Thornbury House collects through the course of normal business dealings remains confidential.
Thornbury House does not disclose personal information to any other organisations - unless the owner of that information has given their consent.
We only use the information for processing orders our marketing purposes - which may include:
- fulfilment of orders;
- statistical analysis of customer shopping habits, interests, and preferences to assist in improving our range of goods and services;
- analysis of relevance of our special offers and promotions and sending information about these promotions and products including sending information by email providing the customers consent has been given for this service.
Security of Information Collected
Thornbury House takes all reasonable precautions to ensure that any personal information received is kept confidential.
For sending information and for delivery of orders placed through our website, it is necessary to disclose some personal information to third parties such as delivery contractors.
Thornbury House takes reasonable steps, however, to ensure our suppliers and contractors only use the information provided to them for the relevant purpose and ensures that all contracts with third parties include a clause that any personal information is only to be used for the intended purpose.
No personal information will be disclosed to any other third party without your consent.
Consent
Customers who do not wish to have their personal information used for marketing by Thornbury House are most welcome to indicate their desire at the time of purchase, in correspondence.
Website and Email
We fully understand that when shoppers visit our website they may not wish to sign on as a member. We obviously respect this and leave membership fully optional, and have built the site to make it as easy as possible to be removed from any mailing lists on request.
We do not send any unsolicited emails and every email sent provides the recipient with an opportunity to unsubscribe from receiving further emails.
The Thornbury House website uses "cookies" which are small amounts of information stored on the user's computer by our website server.
These "cookies" identify the user's browser but they do not identify the user personally and no sensitive information is stored within the Thornbury House website "cookies". While "cookies" can be disabled by the user by going to the preferences or options menus in their browser, we recommend that you don't disable "cookies" to allow for a better and faster experience at Thornbury House Online.
We do not encourage (and in fact advise against) sending any sensitive information by email, as information sent by email is not encrypted and therefore not a secure mode of transmission.
Access to personal information
Thornbury House takes responsible steps to make sure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. Any personal information provided may be corrected or brought up-to-date at any time subject to the requirements below.
Customers may request details of their personal information held by Thornbury House by sending a signed written request to our customer service department. (To verify that the personal information requested belongs to the customer it is necessary that the request be in writing and signed).
Thornbury House will endeavour to respond within fourteen (14) days provided the information requested meets the requirements under the Privacy Act, and we can verify the individual. If, in the unlikely instance, the request does not meet the requirements the customer will be advised of the reasons.
For privacy and accuracy reasons Thornbury House relies on the customer to provide any changes or updates to individual information.
